What’s the Best Towing Software? VIIZR Offers the Best Software Features for Your Towing Business

What kind of software features does VIIZR’s towing management tool offer?

VIIZR is a feature-rich software solution that optimizes many aspects of your business, including scheduling, payments, quotes, routing, tracking, CRM and much more. Here’s a basic rundown of our main software features:

Job Dashboards: Even if you only have a few spare minutes, you can take a quick glance at our Job Dashboards page on your phone to track almost every aspect of your business – including outstanding payments, scheduled tow truck locations, job requests and much more. Our Job Dashboard software displays all of this information in an easy-to-read, user-friendly manner.

User permissions: Protecting your most sensitive business data is easy with VIIZR. Security features like customizable user permissions and secure web-based storage help prevent data breaches and hacks. You get to control who sees your data and who accesses certain features. 

Estimates: Respond with lightning-quick efficiency to new job requests and capture leads with a sense of professionalism. Our PDF estimates offer clean lines and clear price breakdowns – increasing the chances of greenlit towing contracts. You can even add upsells to your estimates to push profit margins even higher.

Invoices: Getting paid should be simple – but this is one area many small trades businesses struggle with. VIIZR makes it effortless with a digital, professional PDF invoicing system. Create a positive, lasting impression and increase the chances of repeat business with new clients. Use automatic invoice reminders to make sure you get paid for your hard work.

Work orders: Send out towing workers to new jobs with a few clicks. Create your instructions, assign tow trucks to specific jobs and wait for a “job complete” notification. Why waste time explaining yourself on the phone when you can streamline your operation with digital work orders? Give your workers more independence and ditch the micromanagement.

Tech scheduling: Create clear, organized schedules for the coming weeks, months and days with our scheduling feature. Improve talent retention by keeping everyone in the loop and provide schedule stability to your valued workers. Build schedules in mere moments with our simple yet effective drag-and-drop feature.

Customer history: CRM doesn’t have to be complicated. Upgrade with VIIZR and improve customer experience with a database of unique preferences and needs. Cater to each customer and never make the same mistake twice. Streamline the training process and let your workers check customer details before heading to their next job.

Maps & Routing: Track your teams with the precision of a four-star general using our Maps & Routing feature. Determine how you’re going to reach each of your towing jobs ahead of time to minimize confusion on the day. With optimized routes, you can save time and gas while earning more with more completed towing jobs per day.

How much time can I really save with VIIZR’s fleet management tool?

Saving time is easy with VIIZR. The real question is what you’ll choose to accomplish with all of those free hours. You could schedule more towing jobs and improve your earnings. You might choose to research new services or equipment to make your towing operation even more lucrative. Perhaps you’ll improve your marketing strategy or your customer support features. Or maybe you’ll simply choose to finish work earlier each day, spending more time with loved ones and achieving that all-important work/life balance. VIIZR provides you with dozens of free hours per month – what you choose to do with them is completely up to you.

But how exactly does VIIZR accomplish this? Back-office tasks like estimating, scheduling and invoicing can be more time-consuming than you realize when you’re working without an optimized software solution. Even if you’re wasting just a few minutes with each of these admin jobs, this time adds up at the end of each month. VIIZR lets you handle even the most complex paperwork with just a few swipes, making the average work day easier, quicker and more efficient.

Many of VIIZR’s software features are completely automated, requiring little to no work on your part. For example, VIIZR sends out automatic invoice reminders without you having to do a thing, ensuring prompt payment without time-consuming, awkward collection calls. This software solution also helps you set up schedules and routes ahead of time, letting you sit back on the big day while VIIZR coordinates your teams and keeps everyone on the same page. These are just a few examples of how our software solution saves you dozens of hours per month.

Take a closer look at VIIZR’s software features

Wondering how each of our software features helps you save time and money? It’s easy to understand how VIIZR works when you take a closer look at each of these features:

Maps & Routing: Spend less while completing more tows

Towing involves more driving than many other trade businesses. The average distance for a single tow in the United States is about 7.5 miles. Optimizing your routes is absolutely critical if you want to save money and complete more tows per day. It doesn’t make sense to take needless trips up and down the highway, and it’s difficult to plan out your routes without the help of optimized software.

Fortunately, VIIZR makes this process a total breeze with our Maps & Routing software. With this easy-to-use feature, you can plot the most fuel and time-efficient routes ahead of time – before you even get behind the wheel. From there, you can hit each tow job in quick succession, eliminating needless back-and-forth. When your entire business revolves around driving, using this simple yet effective software solution can seriously cut down on your operating costs. In fact, recent studies suggest that effective route optimization software like VIIZR can save towing businesses up to 20% in total operating costs each year.

Job Dashboards: Get the information you need at a glance

A single glance at our Job Dashboards page is all it takes to track your operation with unparalleled accuracy. Use this user-friendly tracking tool to keep tabs on all kinds of important business data, including:

Job requests: Get notified as soon as you receive a request for a new towing job. Respond quickly and capture leads before they walk away.

Invoice data: Our Job Dashboards page makes invoice management a total breeze. Check this dashboard to determine how much you’ve been paid by customers – and how much you’re still owed. In just a few moments, you can review draft invoices and find out whether you actually remembered to send completed invoices. 

Estimate data: VIIZR’s Job Dashboards software also makes estimate management much easier. Review draft estimates and check which quotes have been sent out to customers. 

Work orders: With a quick glance, you can check on your work orders and find out whether specific towing jobs have been completed. Quick notifications of completed work orders let you keep your towing teams as productive as possible.

Locations: Our Job Dashboards page has a user-friendly map feature that lets you track your tow trucks’ locations in moments. Give yourself a birds-eye view of your local area and make tracking your trucks a total breeze.

Work orders: Give your workers the structure they need

Use VIIZR’s work orders to spend less time coordinating your teams on the phone with time-consuming calls. Reduce miscommunications and confusion by upgrading to a digital task management system instead. Write out instructions for each towing job and assign tow trucks to specific jobs in just a few swipes. The best part? You’ll get a notification when each work order is complete – allowing you to review your workers’ jobs and assign new tasks with lightning-quick efficiency.

Take a closer look at a completed work order, and you’ll find notes from your workers waiting for you. These notes might contain vital information about the job, such as safety concerns, repair requirements, or suggestions for improvements. You can get all of this feedback without spending time on the phone, making it easy to continuously optimize your towing operation while providing your workers with exactly what they need.

This system gives your workers more freedom to act independently without constant communication and micromanagement. Most drivers appreciate this feeling of independence – boosting morale and ensuring an enthusiastic, motivated workforce.

Customer history: Show off your attention to detail and improve customer happiness

Our CRM software helps you ace customer service and provide a more personalized, effective towing service. Here’s how it works:

1. You serve a customer for the first time and discover their unique preferences. For example, they might want vehicles towed to a specific location – such as a dispatch center or a particular auto shop.

2. You log this information in VIIZR’s CRM software. All it takes is a few seconds to jot down this customer data on your phone or at your home office.

3. You refer back to this information the next time you serve the same customer. This lets you provide the most personalized, effective service possible. You can also avoid making the same mistakes twice.

4. You can give your towing workers access to this database for quick, easy training. Instead of verbally explaining each customer’s unique needs, you can simply direct new hires to VIIZR’s customer history feature. Your workers can download VIIZR on their own devices and check customer details whenever they head to a new towing job.

5. You can maintain consistent results across your entire workforce with VIIZR’s customer history software. This ensures positive reviews, great feedback and plenty of follow-up services from satisfied customers.

User permissions: Secure your company’s private data

Cybersecurity is more important than many small towing businesses realize. Regardless of how much money you’re earning per year, your operation might be targeted by hackers in the future. In fact, recent statistics show that up to 50% of all cyberattacks target small businesses. Cybersecurity isn’t just for major corporations – and it could save your business from bankruptcy.

Fortunately, VIIZR gives you the ultimate peace of mind with reliable security features – starting with our user permissions. This easy-to-use feature makes data management a total breeze because you get to control who sees sensitive information. This might include customer credit card numbers, tax documents, workers’ Social Security numbers and much more. You can give trusted workers more access while dialing back permissions for newer hires, ensuring that no one ever accesses something they’re not supposed to see.

VIIZR also secures your data on a reliable web-based platform instead of vulnerable hard drives or physical filing cabinets. Your hard drive could be lost or corrupted, and documents in a filing cabinet can be lost, destroyed, damaged, or stolen. VIIZR gives all data on our platform a layer of professional-grade cybersecurity – letting you save sensitive data with unparalleled confidence.

Cloud-based solutions like VIIZR make accessing your info a total breeze. With a few swipes, you can find past invoices, estimates and other documents from years ago. In seconds, you can review these documents for powerful financial insights – identifying your most lucrative opportunities and highlighting jobs that just aren’t worth the time. Better yet, you can access past invoice data in a few clicks to respond quickly to IRS requests, making tax season easier than ever.

Tech scheduling: Organize your teams in just a few swipes

The most recent data shows that the average towing business in the United States has only a handful of employees. Most scheduling software is designed for much larger operations – including corporations with hundreds or even thousands of employees. We built VIIZR’s management tool specifically for smaller trade businesses, giving you the ability to handpick specific workers for certain tasks using a handy drag-and-drop tool. Choose experienced towing professionals for trickier jobs while assigning your rookies to easier tows.

Various studies show that schedule stability is incredibly important to workers in the United States – and many talented tradespeople quit their jobs because of this issue. VIIZR’s management tool helps you improve talent retention, allowing you to keep hold of your best tow truck drivers while also improving morale. Your workers can download this schedule management software on their own smartphones, giving them the ability to review the upcoming weeks, months and days with just a few swipes. VIIZR keeps everyone on the same page with minimal admin requirements.

Invoicing: Improve cash flow and make payments more professional

VIIZR makes invoicing quicker and easier than ever before. You don’t need to waste hours each week writing out your invoices by hand. VIIZR’s payment management tool lets you create invoices with the quick conversion of estimates and work orders. Save yourself the trouble of writing out the same information twice and make invoicing a total breeze. VIIZR’s invoices aren’t just quick – they’re also clean, clear and professional. You can customize your invoices with your towing company’s unique branding, contact information and easy-to-read price breakdowns. Give your customers as much information as possible to reduce confusion and payment disputes.

One of VIIZR’s most time-efficient features is our automatic invoice reminder system. This software sends out automated invoice reminders to customers who still haven’t paid their bills. These simple yet effective reminders reduce unpaid bills and improve your cash flow – without time-consuming phone calls. When you know that your unpaid bills are being tracked and monitored by VIIZR, it’s easier to move on to your next towing job with a sense of confidence. Unpaid invoices are often referred to as the “silent killers” of small businesses – and optimizing your payment system can save your towing company from bankruptcy.

Estimating: Respond quickly to new job opportunities and improve profit margins

Estimating is quick, easy and efficient with VIIZR. As soon as you get a notification for a new towing request, you can respond quickly and capture your new leads with VIIZR’s streamlined estimating management system. Create detailed, informative quotes with just a few clicks. Include your branding and contact information. Add photos for a personalized touch. Do it all in a few moments and respond to new towing requests before leads walk away. Despite this speedy process, VIIZR’s estimate management system maintains high levels of professionalism with clear, clear PDFs delivered conveniently to your customers’ inboxes.

One of the easiest ways to improve your profit margins with VIIZR is with our Pricebooks feature. This handy tool integrates with your estimates to add upsells right into each quote. With a quick scan, your customers will see options for upgraded service – giving them the option to spend more. This process takes seconds, and you don’t need to waste your time with sales pitches on the phone. Earn more per towing job and take your profit margins to new heights.