First impressions matter, and the right flooring business software will enable you to put your best foot forward with each potential new customer. With VIIZR, creating customized and professional-looking PDF estimates is as simple as a couple of clicks. These estimates will convey a positive impression to prospective customers about your brand and the way that you run your business. Say goodbye to handwritten estimates that can be hard to keep track of.
Quotes are key to opening the door to new business opportunities, so you want to make sure to get it right. VIIZR makes it easy to provide customers with everything they need to confidently give a project the go-ahead, including the ability to add relevant photos where necessary. With our estimating software for flooring businesses, you also benefit from our Pricebooks feature that allows your crew to upsell and cross-sell services to customers. Our estimates tool will increase conversions and get you earning income quicker.
VIIZR makes it quick and easy to generate professional PDF invoices that reflect your brand and solidify your reputation as a top-tier flooring solutions provider. The sooner a customer is invoiced, the sooner you get paid for a job well done. With everything in one place, it’s so easy to keep track of outstanding invoices and manage your finances. Leave a lasting positive impression on your customers by running a tight ship both at the office and on the job site with VIIZR.
The success of your flooring business revolves around the relationships you have with your customers. In this business, it’s not about sales, but about service. The way that you and your team communicate and interact with customers is just as important as the quality of the flooring work you do for them.
Keeping track of every single detail of each customer relationship can sometimes be a challenge, however, especially when you are working with a team that needs to be looped in too.
VIIZR’s Customer Relationship Management (CRM) feature is powered by Salesforce, the world leader when it comes to CRM software. It enables you to keep all the important notes and details about each customer in one place, so you can easily stay on top of customer history.
This will not only make your customers feel valued and build stronger relationships but will also boost both your brand and your reputation.
Ease and efficiency
VIIZR offers other great features that simplify the management of your business so that it’s easy to ensure things run smoothly and efficiently.
The Job Dashboards make it quick and easy to check the details of all your projects and get status updates from your techs. This keeps everyone that needs to know, in the know.
With the Maps & Routing feature, you can plan and view your techs’ routes when they are mobile, saving on travel time and costs while maximizing productivity.
What is CRM software for flooring businesses?
Customer Relationship Management software centrally stores all the information on your customers so that everything you or your team need to know is in one place. Everyone can access and contribute to this data, which means that everyone, from the back office to the crew at the job site, is clued in on what matters.
VIIZR makes it easy to follow up on potential leads for new business, manage relationships with existing customers and improve overall customer service and reviews. Excellent service creates and retains loyal customers, and happy customers mean higher profits.
With VIIZR CRM, you can stay on top of customer information, access their history and create notes about their preferences so that you are able to anticipate and better meet their needs.
It also enables you to build trust, communicate efficiently and show them that their business matters to you. Our software helps you get it right, every time.
What can flooring software do for my business?
When you were just starting out as a solo flooring enterprise, you might have gotten by doing everything yourself manually – from spreadsheets to handwritten estimates and invoices. But as your team expands and there is an increase in demand for your services, you need a more efficient solution to enable your business to grow.
For example, a customer calls you up to say they have just decided to go with tiles in the kitchen instead of vinyl flooring. How do you make sure that everyone is updated and on the same page at the same time?
CRM software makes this possible with all the information integrated and centralized in one place, with instant updates for the entire team. This helps avoid errors, delays and miscommunication.
Manage your teams and crews better
When you have multiple jobs or projects going on at the same time, it can be hard to stay on top of who is doing what, where and when.
With the help of VIIZR’s Tech Scheduling feature, you can better optimize your scheduling and planning. You can easily see which techs are available and use the drag-and-drop tool to assign and reassign them as needed. They can also access their own schedules and see any changes made.
The Maps & Routing feature makes it possible to find the most efficient route to and between jobs and save on fuel and maintenance costs.
Being able to track data on your entire team enables you to get to know your people better. Knowing their exact skill set and strengths means that you can assign them to the tasks and jobs where they will most excel. VIIZR makes it possible for everyone to see the big picture, understand their role and know what’s required of them. This eliminates confusion and uncertainty, making your team more efficient and productive.
Improve your customer relationships
The makeup of a crew might change at different stages of a job, especially when it comes to bigger flooring projects.
The tech that interacted with your customer yesterday might not be on the job today. VIIZR makes it possible to enter notes to record all customer details, requests and feedback immediately, for all relevant parties to access every day.
This means that everyone, including new hires, can walk on the job fully informed about who the client is, what they need, and what their preferences are. Showing customers that you will always be attentive to their needs no matter who is on the job on any particular day will strengthen your relationships with them and their confidence in your business operations.
Make your operations more efficient
One of the biggest benefits that flooring software can offer is more efficient operations management. No more rifling through stacks of papers and files, misplacing invoices and risking errors with estimating.
Spend less time on the phone or in the back office doing paperwork and more time doing floors. With all information centralized, everyone can instantly access updates on jobs, scheduling and clients. Job order changes can be communicated immediately and issues on-site can be resolved quicker. Fewer delays and fewer errors.
With VIIZR’s Job Dashboards feature, you can see the big picture with a simple glance. It’s also easy to track the data that really matters so that you can measure metrics, plan better, improve workflow and make better-informed decisions to ensure the growth and success of your business.
Do I need flooring management software solutions?
You might be wondering whether you really need flooring software, you’ve managed just fine till now after all. Is it even worth it? Here are a few things to consider to help you determine if upgrading is the best next step for your business.
Spreadsheets are holding you back
When you have a bunch of people working on spreadsheets and everyone isn’t working with the same up-to-date information, it can cause problems.
If some team members are working on an updated version while others are on older versions, it can result in errors, delays and miscommunication. What you need is a single source of truth, where everyone can collaborate and have access to the same information in real time.
VIIZR offers you a single source of truth, with everyone having central access to the same information and seeing edits in real time. When everyone is on the same page, everything operates smoothly.
Issues with your invoicing method
It takes more time to manually create an invoice, especially when you don’t have all the relevant information about the client and the work done in one centralized location. Handwritten invoices are easily misplaced, are more prone to errors and lengthen the time between the completion of the job and the payment for your services.
One of the biggest pain points for businesses is unpaid invoices, and the flooring business is no different. According to a US Bank study, 82% of small businesses fail due to bad cash management, which includes invoicing.
With VIIZR you can instantly send a professional invoice to a client the minute the job is complete. The sooner you can invoice for work done, the sooner you can get paid and move on to the next job.
Flooring software also makes it easier to access details like when the job was completed, when the client was invoiced and whether it is time to follow up. A repository with all the information you need creates a digital trail that makes it easier to ensure you get paid.
Set your employees up for success
Sticking to a paper-based, manual approach to running your business might have worked when you were a solo contractor – but now that you have a team, it could be holding them back.
You hired skilled technicians for a reason and they should be focusing on what you hired them to do: flooring. The last thing you want is for your techs to waste time doing tedious tasks and paperwork when they could be working in the field instead.
A CRM solution like VIIZR makes sure that everyone is on the same page. It also means that your team will be well-informed, fully equipped to do what they do best and more likely to stick around for the long haul.
The software is intuitive and simple to manage, so techs can easily learn how to navigate the system, add notes, update their status and more, without extensive training being required.
If leads are coming in but you can’t respond to and follow up on them, you are missing out on opportunities for growth through generating new business.
While low-tech solutions might have worked in the past, expanding your business requires a more forward-looking approach. Flooring software makes it easy to manage leads and gives you more time to convert inquiries into new business.
Having all your customer history in one place equips you to analyze trends over time that can help you make more strategic decisions when it comes to leads. It also enables you to follow up after project completion and offer support which can help generate repeat business from existing clients.
VIIZR’s free demo